1. Introduction

Hezzni is a digital platform that connects:

  • Passengers with independent drivers for ride-sharing
  • Customers with couriers for delivery services

    Hezzni acts only as an intermediary and does not operate transportation or delivery services directly. By using our services, you agree to these terms.
  1. Ride-Sharing Terms

2.1 For Passengers

You agree to:

  • Provide accurate pickup and destination details
  • Treat drivers and vehicles with respect
  • Pay applicable fees and cancellation charges
  • Avoid transporting illegal or dangerous items

Hezzni disclaims liability for:

  • Accidents or route changes
  • Items left in vehicles
  • Driver behavior or vehicle condition

2.2 For Drivers

You must:

  • Hold a valid Moroccan driver’s license and insurance
  • Keep the vehicle clean and roadworthy
  • Accept rides fairly and without discrimination
  • Report incidents or accidents promptly

Hezzni disclaims liability for:

  • Passenger misconduct
  • Tax responsibilities
  • Payment disputes
  1. Delivery Terms

3.1 For Customers

You agree to:

  • Package items securely
  • Declare content and value truthfully
  • Provide correct pickup and delivery addresses

Hezzni disclaims liability for:

  • Delayed, lost, or damaged items
  • Courier behavior
  • Force majeure events

3.2 For Couriers

You must:

  • Handle items with care
  • Verify delivery details
  • Follow customer instructions

Hezzni disclaims liability for:

  • Payment issues
  • Package damage disputes
  • Your transportation expenses
  1. Privacy Policy

4.1 Data We Collect

  • Name, phone number, and email
  • Location data (during service use)
  • Payment details (processed securely)
  • Device and usage data

4.2 How We Use It

  • To provide and improve our services
  • For safety, compliance, and fraud prevention
  • To communicate with users

4.3 Your Rights

You may:

  • Access your personal data
  • Request corrections
  • Request account deletion
  1. General Terms

5.1 Account Suspension

We may suspend or terminate accounts for:

  • Violation of terms
  • Fraud or illegal activity
  • Safety concerns

5.2 Governing Law

These terms are governed by Moroccan law. Disputes will be handled by Moroccan courts.

5.3 Updates

We may update these terms. Notice will be given through the app.

5.4 Force Majeure

Hezzni is not liable for service interruptions caused by events outside our control.

  1. Contact
  • Support: support@hezzni.com
  • Recruitment: rh@hezzni.com

Business Inquiries: contact@hezzni.com